Portfolio · Selected work 2019—2026
Enterprise product design. Complex systems in banking, insurance and mobility — reduced to something a person can actually use.
Three case studies
01 · USAA Bank
Members had a dozen ways to check their money and no way to make a plan. The Financial Wellness Zone unified fragmented tools into one personalized planning experience — discovery through architecture, prototyping and validation.
02 · USAA Bank
Unrecognizable transaction descriptors drove call volume and disputes. A scalable merchant logo-matching system made statements legible at a glance, cutting recognition time by 52%.
03 · Toyota · The Friedkin Group
Reporting a collision is the worst moment to meet a bad form. The journey was rebuilt from incident to resolution — fewer decisions at the roadside, clear status afterward.
How I work
Enterprise problems are rarely design problems at the surface. They are unclear ownership, contradictory data, and legacy constraints wearing a UI. The work is to name the real constraint, then design against it.
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Contact
Open to design leadership and senior IC roles. Houston, TX · Remote.